Refund policy
At Zora Plus Bangladesh, we are committed to providing quality products and a smooth shopping experience. If you experience any issues with your order, our team is here to help.
1. Return & Replacement Policy
If you receive a damaged product or a product with an electrical or functional issue, you are eligible for a free replacement, subject to verification.
To request a replacement:
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Contact us within 48 hours of receiving your order.
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Email us at info@zoraplusbeauty.com with your order number and a brief description of the issue.
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Include clear photos or a video showing the damage or technical issue to help our team assess your request.
Once your claim is reviewed and approved, we will arrange a free replacement. You will not be charged for the replacement product or its shipping.
2. Refund Policy
Refunds are considered if a replacement is unavailable or if your case meets our refund eligibility requirements.
Once your refund request is approved, we will inform you about the refund process and the expected timeframe. Refunds will be processed through an available payment method.
3. Important Conditions
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All damage or electrical issue claims must be reported within 48 hours of receiving your order.
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Products must be reported with sufficient photo or video evidence for verification.
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Issues caused by misuse, accidental damage, unauthorized repairs, or improper handling are not eligible for free replacement.
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Claims are subject to review and approval by our support team.
4. How to Contact Us
If you have received a damaged or defective product, please contact us as soon as possible. Our customer support team will guide you through the process.
Email: info@zoraplusbeauty.com
Website: zoraplusbd.com
At Zora Plus Bangladesh, your satisfaction matters to us. We are committed to resolving genuine product issues and ensuring you have a positive shopping experience.
Zora Plus Bangladesh
Your Beauty, Our Priority.